Windows XP life cycle should be standard moving forward

Posted by on Apr 13, 2014 in Blog, computers, customer support, operating system, software, Technology, Windows XP | 0 comments

I can’t imagine how much money Microsoft has made in the last year. All of the businesses out there purging Windows XP from being used under their roof. All of the consumers running XP seeing the news of it’s end of life, and then upgrading to a newer Windows. The numbers must be astronomical for Microsoft. My fear is they might get greedy and decide to do this again but only sooner for the outstanding supported versions of...

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Tenvis IP Camera failing to update built in DDNS

Posted by on Mar 26, 2014 in Blog, camera, customer support, ip camera, Technology | 0 comments

I was having trouble with a Tenvis IP camera model JPT3815W updating it’s built in DDNS. For the record my original DDNS that is on the sticker must have expired.  I was doing everything right as it was working fine and then all of a sudden one day it fails to update my IP. If any one else has a similar problem just ask for a new DDNS user and pass and change it. First to make sure go to google and type “my ip” then take that...

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Solution for cursor jumping when you are trying to type something with your laptop

Posted by on Oct 10, 2012 in Blog, computers, customer support | 0 comments

About once a month I get a phone call from someone who claims that there is a problem with their computer. The problem shows up when they are typing something usually in Microsoft Word or typing an email. They claim they are typing away and suddenly the cursor jumps and goes somewhere else on the screen. Nine out of ten times this is the solution to the problem they are having. When they are typing they rest their wrists on the laptop. Their...

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COOLER MASTER CM Storm Series Trooper (SGC-5000-KKN1) 3.5″ USB card reader problem

Posted by on Aug 6, 2012 in Blog, computers, customer support, gaming, hardware | 0 comments

If you recently bought a COOLER MASTER CM Storm Series Trooper case (SGC-5000-KKN1) you may run into problems when installing a 3.5″ USB card reader. The issue I found when I installed my card reader is that the front of the card reader ends up being recessed about 3/8 of an inch from the front of the case. It should be flush to the front of the case. I spent about a half hour trying different ways and different card readers to get it to...

Read More review of Lenovo customer support

Posted by on Mar 19, 2012 in Blog, computers, customer support | 0 comments

I needed to initiate a warranty repair of a Lenovo laptop and this is a post about my experience. I recently had a customer come in with a Lenovo laptop and his keyboard had stopped working when using the letters “T” and “Y” the laptop was under warranty and all I need to do is get a new keyboard sent to me from Lenovo.   I phoned customer support at 1-800-426-7378 for the Thinkpad laptops. There was a brief phone...

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